Privacy

Privacy Policy

Last updated: 24 June 2026

Your privacy matters to us. This policy explains what information Time Out Cafe & Arena collects when you order from our website or app, how we use it, and the choices you have.

1. Information We Collect

To take and deliver your order, we collect the information you provide and a few technical details automatically:

Contact details — your name, phone number, and email address.
Delivery details — the delivery address(es) you save or enter at checkout.
Order details — the items you order, order history, and any notes you add.
Technical data — device type, app/browser information, and basic usage data used to keep the service working.

We do not collect card or bank details, because all orders are paid via Cash on Delivery.

2. How We Use Your Information

We use your information to:

Prepare, fulfil, and deliver your orders.
Contact you about your order or delivery.
Provide customer support and handle complaints, refunds, or replacements.
Improve our menu, service, and app experience.
Send you order updates and, where you have opted in, occasional offers.

3. Sharing Your Information

We only share your information where necessary to run our service:

Delivery riders and branch staff — to prepare and deliver your order.
Service providers — such as our hosting and image providers, who process data on our behalf under appropriate safeguards.
Legal authorities — where required by law or to protect our rights and the safety of others.

We never sell your personal information to third parties.

4. Data Retention

We keep your information for as long as needed to provide our service, maintain order records, and comply with legal and accounting requirements. You can ask us to delete your account data at any time, subject to records we are required to keep.

5. Security

We take reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, but we work to keep your data safe.

6. Your Rights

You may request access to, correction of, or deletion of your personal information. To make a request, contact us using the details below and we will respond as soon as reasonably possible.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.

Questions about this policy? Get in touch or email thetimeoutcafeandarena@gmail.com.